His apology was immediate and genuine and was followed within two minutes by a second apology and no fuss refund of the entire $64.30 bill by Manager Michael.
Michael promised to investigate the problem as far back as the supplier, if necessary.
These food contaminations sometimes occur but how they are handled is the key.
Sizzler, Anthony and Michael deserve top marks for their faultless approach to customer relations.
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PAUL TULLY: PaulGTully@gmail.com
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