The German-based multi-national Aldi should hang its corporate head in shame over the actions of its store manager at Riverlink in Ipswich.Despite breaching State and Federal laws, the store manager refused to refund the purchase price of a defective Apple iPod Nano bought by a local teenage consumer, Alyssa Beasley of Walloon.
This was in spite of Aldi's 60-day refund policy with proof of purchase.
The Queensland Attorney-General and Minister for Justice Kerry Shine was forced to step in, making it clear that consumers are legally entitled to a refund, exchange or repair on a product which was faulty, did not perform as stated by the vendor or did not match the relevant product sample.
Which is all pretty simple stuff.
Aldi has been in Australia long enough to know what our State and Federal consumer laws say, yet they are apparently happy to skirt around those laws with their posturing and prevarication until they are forced to act by Queensland's Attorney-General who puts people first.
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