On Friday, a Brisbane Chinese couple was told by ANZ that the insurance on their home which had been destroyed by fire was void because they had taken in a boarder.
No wonder Australians think banks are disgraceful when they treat customers like dog droppings!
After a spurt of adverse television publicity, ANZ announced today that it was all a big mistake and the couple - who had been living in their car - would be paid after all.
The ANZ should have honoured the insurance last Friday - not when the sh*t hit the proverbial fan.
The couple was at its most-vulnerable immediately after the fire, yet the ANZ treated them worse than a mongrel dog should be treated.
ANZ is a disgrace and consumers should boycott this heartless, greedy corporation.